Shipping & Delivery Policy

We know you're excited to receive your Glaze cups, and we're just as excited to get them to you.

Here's everything you need to know about how we pack, dispatch and deliver your order.

UK Delivery

We offer free standard UK shipping on orders over £45.

For orders that do not qualify for free shipping, delivery charges are calculated and displayed at checkout before you complete your purchase.

Any available express delivery options and their associated costs will also be shown at checkout.

Processing & Dispatch

Once you've placed your order, we'll get it ready for dispatch as quickly as possible.

Orders are normally processed on working days, excluding weekends and UK bank holidays.

You'll receive a confirmation email when your order is placed and a dispatch notification with tracking information where available.

Delivery estimates are provided at checkout where available and may vary depending on your location, the delivery service selected and the time of year.

During particularly busy periods, such as Black Friday and Christmas, dispatch and delivery may take a little longer than usual.

International Shipping

Where international delivery is available, shipping options and charges will be displayed at checkout.

International delivery times vary depending on your destination and local customs procedures.

Orders delivered outside the UK may be subject to import duties, taxes or customs handling fees. Where these are not included in your checkout total, they may be payable by the recipient before delivery.

We recommend checking any applicable import charges before placing your order.

Pre-orders

From time to time, we offer certain Glaze products for pre-order.

Estimated dispatch dates will be provided on the relevant product page or during checkout where possible.

Please note that these dates are estimates and may change due to production or transport delays. If there is a significant delay, we'll endeavour to keep you informed.

For more information, please see our Purchase Options Cancellation Policy.

Missing, Delayed or Damaged Deliveries

We take great care in packing our ceramic cups, but occasionally things don't go quite to plan.

If your order hasn't arrived when expected, your tracking information hasn't updated or your parcel arrives damaged, please contact us at hello@glazecup.com with your order number.

If your delivery arrives damaged, photographs of the packaging and affected items will help us resolve the issue quickly.

We'll investigate any delivery problems with our shipping partners and work with you to arrange an appropriate resolution.

We remain responsible for ensuring your order is delivered safely in accordance with your statutory consumer rights.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you've made a mistake, contact us as soon as possible at hello@glazecup.com and we'll do our best to update it before your order is dispatched.

Once an order has been dispatched, we may be unable to make changes to its destination.

Returns & Refunds

If you'd like to return an item, please refer to our Returns & Refunds Policy for details of our 30-day returns process.

Questions?

We're a small team and always happy to help.

For any questions about shipping, delivery or your order, please contact hello@glazecup.com.

Nothing in this policy affects your statutory consumer rights.